tar: Process Restart** * If the SMU type is Reload: upon activation of the SMU, the router reloads. If. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. RMA Process. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. Phone: 001 888 443 2447. Designate your Administrator - View Onboarding Guide. What is an RMA?*****. New RMA Process for the Cisco D9859 Advanced Receiver Transcoder Technical Reference First Published: February, 2015 Introduction This document describes the Return To Factory (RTF) process for Return Material Authorization (RMA) requests for theCISCO PUBLIC. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. This whole process takes total 10-14 business days, depending upon the generation of pickup. To return a Cisco product, use the return materials authorization (RMA) shipment process. Confirm that there is no connectivity issue. In the left pane, click User. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. . 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. For Sales Assistance: Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. Purpose and scope. Cisco uses only approved partners to deliver service parts and labor to your site. 2. Gain visibility into and secure your operational technology (OT) devices to maximize uptime and improve operational efficiency. 3 or greater. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Users will start the RMA process on the Product Returns and. Warning: The backupconfig command process overwrites the target SMA databases. 2. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. 3. rma - Cisco. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. 4- Select the new device as RMA Workflow. Install the authorization code on a replacement device. Click the Add a new identity certificate radio button. As of approximately 1st November 2007 new products that were manufactured under Engineering Change Order (ECO) E097834 should be free of this problem. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. WARR-3YR-HW-1YR-SW. ** If the SMU type is Process Restart: upon activiation of the SMU, the sata_fpd process restarts on the router. 2. This new process is called “ RMA front-end swap ” because a contract is updated with the new part information at the beginning of the RMA process. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. ) 2. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. Step 2 Enter the UDI into the RMA License portal tool on Cisco. Define a trustpoint name in the Trustpoint Name input field. 2. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. Onsite Field Engineer Description. Produce a Demo or Evaluation LicenseFor a company that markets itself on making everything so seamless and easy (for MRs at least), the RMA process is an absolute shambles, especially when compared to the relatively pain-free process of Cisco themselves! I'd write an essay but I need to soothe my bleeding tongue from biting it so hard. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. If the shipping label was destroyed or is lost, log into Cisco Global Returns and print a new one. Options. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. Other Countries. Click the name of a device for which you want to add user-defined fields. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Contents. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Complete the. Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. Step 1. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. Solved! Go to Solution. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. Disposal processes comply with all applicable regulations. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Bias-Free Language. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. See Labeling the Shipment . Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Find your Transaction History 12. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. IMPORTANT: If you or the organization you. Update your RMA – Options and Walkthrough. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Start an Immediate Backup. Fill out the RMA Form, below, entirely including the item(s) being returned and the reason for the return along with original date. Smart Software Manager (SSM) On-Prem. Figure 9-1 RMA Replacement License Process To transfer licenses from a failed device to a new device, complete the following steps: Step 1 Obtain the Universal Device Identifier (UDI) of the defective device and the RMA device. CISCO PUBLIC INFORMATION, Cisco RMA Only. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. CISCO PUBLIC INFORMATION, Cisco Success Tracks. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. Figure 9-1 shows the RMA license replacement process. Prefix: The alias must begin with the pattern string. Follow the steps below to complete your portal setup, starting with registering for portal access. Shut down the peer link. I am a fairly new hire on the network services team for a large clothing company. Q. When your device is taken off the inventory, shipped elsewhere for redeployment or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the de-register option to cancel the registration on your device. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. See Chapter 2, “Installing the Cisco SRE Service. Cisco Employee. Click New as shown in the image. 1 RP— RJ-45 1G redundancy Ethernet port. Cisco Meraki can replace a defective device through the RMA process. Nothing out of the ordinary. Close the carton and seal it with shipping tape. Push the Template into a spare or RMA Router. 1. RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from Cisco Warranty Type UCS Product Warranties Point of Sale (POS) Purchased from Cisco Purchased from Partner US/CANADA/AU/NZ RMA support from Cisco No TAC support RMA support from Cisco No TAC support REST OF WORLD RMA support. The URL for PRR is:. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. com and state “HW-2 (tier 2 only) return for credit. 3. xml files if any) to the new secondary ASA. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. 2. This number is printed on the FedEx label and on the reference section of your FedEx invoice. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. This support is available for a period of ninety (90) calendar days from the date of purchase of the Cisco. Products are fully remanufactured and certified. Stack ports. Copy the configuration from the failed router to the replacement router. SeeSealingtheShipmentforadditionalinformation. Figure 3. Pic 1 shows how the email will look like. You can begin the RMA process from the Cisco Returns Portal. The faulty swit. There are details that must be worked out for productive use, however the basic concept would remain the same. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Please follow the packaging instructions and. 04 Licenses and Devices Tab in the License Registration Portal. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Information to submit at the start of the RMA process for a failed disk. Critical upgrades are completed and all equipment is under standard warranty. Step 2. We do it by providing and managing a comprehensive set of systems, tools and processes th. 4: Register newly received FTD ( Cisco RMA one) to new FMC. com únicamente) Si inició la sesión con una cuenta Cisco. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. Log in rma - Cisco. Federal employee benefits software form. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. With Cisco Refresh, you can get the quality products you expect. 3. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. 1. Tags: SDWAN, vManage, cEdge, PnP, Onboard. This change ensures that our. Fig 1. copy AnyConnect profiles (the . Insert the new PIM (the PIM you received as part of the RMA process). USer the right arrow -> to navigate to Boot Options screen and select the boot device. The request will be processed within 24-48 business hours. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. Package Parts: Parts should be packaged per Cisco’s. 1) Lists and describes each WAAS CLI. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. Backup and Restore is not Configuration Import/Exportconfiguration on the active between all the members in the stack. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. A. IT managers now have expanded visibility, including hop-by-hop analytics, into network. return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Cisco Worldwide Contacts. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. Page 1 of 3 How to complete return invoice UPS SCS Logística Brasil LTDA, as a Cisco partner, performs the replacement / exchange operation under warranty of its products. After the Cisco DNA Center appliance reboot is completed, launch your browser. : DNAC : 2. You can begin the RMA process from the Cisco Returns Portal. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. How do I make a request for an RMA and/or if I have questions about the request process? A. Push the template into a spare or RMA router. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Ifusinganon-Ciscoshippingcartonandpackingmaterial. Step 2: Locate a successful backup of the faulty device. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. What are my responsibilities as a customer for returning parts under advance. When you need technical assistance, you can resolve issues quickly using the resources and tools. What happens with my ASA license key during a RMA? A. See IoT special offers Explore industrial IoT portfolio. Hello, Cisco DNA Center User Guide, Release 1. 1: ncs5500-sysadmin-7. Step 1 Install the RMA service module into the router. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. You’ve raised a TAC case and your hardware has been given a grim diagnosis. Q. Figure 3 shows the stack port location. Search RMAs Search by product name, serial number, and more. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Our vendor stated RMA process was basically return and reorder due to manufacturer and supply. To do so, on the order summary page, you can choose toDefective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Customer Handoff Process. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. Contents General. 341-0337-02 (1. com. AnyConect 4. The device reloads and boots up with blank configuration. Step 5. Failed Disk RMA Process. FAQ | En français. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. As per the device's replacement warranty, Cisco Meraki can replace a faulty device. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. Direct Web Access. All parts and processes employed in the remanufacturing process are certified by Cisco, and all units are backed by the same warranty as the equivalent new Cisco products. ) Once deployed, go back into the FMC and change the management ip back to what it currently is. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. Yes. Place the top piece of foam over the card. This seen when the switch crashes in Cisco IOSd process. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. com APAC: apac-lsc-spvtg@cisco. Click “Request Return Label & Pickup”. Find your Transaction History 12. Returns Material Authorization (RMA) 3. with address Albert Plesmanstraat 42, NL-3772 MN Barneveld, the Netherlands (‘Orlaco’) under which a customer of Orlaco is entitled to return a product to Orlaco. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. We need to perform the following procedure for replacing the old router from the vManage NMS. This document describes the software activation and feature licensing process for Cisco software on Cisco 890, 880, and 860 Integrated Services Routers. Unplug the cables from the modules. High network availability is a mission-critical requirement within large enterprise and service provider networks. RMA Replacement of the Cisco RP3 Module. Submit a Cisco service request. Remove the SD card from the faulty device, and unrack the device. Step 2. Figure 1. Cisco Nexus Dashboard Fabric Controller (NDFC) is the new, power-packed, feature-rich service ( exclusively available on the Cisco Nexus Dashboard (ND). Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. You can begin the RMA process from the Cisco Returns Portal. STACK-T4-3M. The way in which the Pattern string must match the alias. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. Track your RMA Check the status of your RMA. com. The screenshot below shows how the email will look like. reused on RMA router, please delete invalidated router from vManage. • Cisco. Get an RMA Number . ) Confirm the device is registered, re-deploy the configuration/policies. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. Dicker Data LimitedBackup and Restore is for Disaster Recovery/RMA. Hardware and software order overview. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). 5 Figure 4. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. Step 8. Im raising an RMA request and sending this switch back to Cisco so they can investigate but wanted to know if anyone else has seen this or had. Cisco Support Assistant. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. Reboot the vEdge 2000 router. Reply. Previously, when a customer replaced a part and returned it to Cisco, we would update the contract information with the serial number of the replacement part, but only after Cisco received the returned item. Back Up Device Configuration from Failed Device. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. Insert the new PIM (the PIM you received as part of the RMA process). In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. Go into the current device in the FMC, change the management ip address. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. Provide the serial number of the chassis and the part number of the faulty power supply. Figure 1. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. com, puede utilizar la búsqueda avanzada para ubicar y mostrar los números de RMA asignados a su cuenta. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. 5. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. ASR 5500 Installation Guide -RMA Shipping Procedures. First select a person at your organization to administer the portal. The defective parts must be returned to Cisco within ten (10) days of receiving the replacement parts. The upgrade program is now closed and replacement is supported via Cisco RMA process. The Overview. 3. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. wwrl-doa-pickup-apac@external. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. See Backup Server Settings. import any third party certificates to the standby ASA. 3). Customers and partners request an RMA for defective hardware tokens by calling Duo technical support. Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. Expedited delivery on certain warranties. You should have the original sales order number and RMA number in hand when you contact us. Push the template into a spare or RMA router. Leveraging telemetry from connected products, Cisco is able to deliver a near effortless customer experience when products experience certain failures. Complete these steps in order to download the boot image via the ASA CLI:Stacking and High Availability Configuration Guide, Cisco IOS XE Amsterdam 17. A replacement sales order will be created as well as a RMA. New to RMA? Please watch this short video describing what you should do if you have a defective unit. Upgrades and Replacement of RMA Servers and Fabric Interconnects Upgrade of RMA Server. Cisco Catalyst 2960-X Series Switches come with an Enhanced Limited Lifetime Warranty (E-LLW). Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. "R-E" chassis are NOT covered under Limited Lifetime Warranty. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. 170 West Tasman Drive. Bias-Free Language. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. RMA Process . My manager has assigned me to take care of the RMA process for 1…Secure your industrial network with our latest offers. What are the steps? After migrating to Cisco UCS 6454 Fabric Interconnects, reconfigure the unified ports based on their location on the Cisco UCS 6454 Fabric Interconnects, and reacknowledge the newly configured ports. Click Let's Do It. using the Cisco RMA process and refer to this FN. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. (RMA) process, try the following: Try the device on a different display screen. 2(x) code may experience a HAP reset due to a segfault (signal 11) crash in the ELTM process when it is handling an MTS (Messaging and Transaction System) message. Get an RMA Number . A. Track the shipment status of your Cisco parts here. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. Be sure to add the RMA number to all shipping labels on products being returned. sent to wwrl-emea-returns@cisco. Enter RMA # Input the RMA(s) to be returned Place a comma after each RMA # when entering multiple. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. Actual delivery times may vary. Field. Document - Cisco Meraki1. Q. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. This. Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. 2. Such services are subject. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. Cisco’s RMA numbers begin with a “600. 1. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. 1. Users will start the RMA process on the Product Returns and. This person will register for portal access first, becoming the delegated administrator. Step 5: select the new device as replacement one and start the workflow. 1. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is a correct path to follow. Process swapper (pid: 1, threadinfo=a80000010803c000, task=a800000108038b38, tls=0000000000000000). com 2. From the new switch console run the command "setup-clean-config. 2. I have clearly mentioned in my request that we have tested the below; 1. The return label must be underneath the shipping label. com. Step 2. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Cisco ISE is not required for the use cases covered in this guide. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. Choose Tools > File Management in the ASDM. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. 1. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. This video shows you the Return Material Authorization (RMA) feature workflow with Cisco DNA Center (Release 2. Policies Process Product End-of-Life (EOL) Policy Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line. The RMA process triggers an automatic discovery workflow when you insert a new blade server, or when you replace an old blade server. Register for a Cisco. Per the device's replacement warranty. Q. Cisco WebEx Meetings Server Troubleshooting Guide. 24-Hour award-winning technical services for Cisco products and technologies. If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. 67284 or 408 526-7284. 3M Type 3 Stacking Cable. After you choose a deployment type, the left pane displays menu relevant to the. Cisco Webex Enquiries Australia: 1800 493 239. Replacement Process if the cEdge is Configured Through Step 4: Track Status. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. Usage tips.